Customer Care Specialist No current opening
The first voice our customers hear
Our Customer Care team works out of Lansing and is usually the first point of contact for anyone calling Platinum, whether that's a new property manager or someone we've served for years. There's no opening posted for this role right now, but it's worth knowing about.
What the role involves
The hub between customers, technicians & managers
A Customer Care Specialist answers calls, schedules and coordinates service visits, and keeps account records straight so the right technician shows up with the right information. You're also the one fielding questions and concerns before they need to go further, working closely with Field Technicians and Service Managers to keep everyone on the same page.
What we look for
Someone people are glad they got on the phone
This role is based in our Lansing office, not remote, and it calls for clear, patient communication and the organization to juggle a lot of moving accounts at once. It's a good fit for someone who likes solving problems for people directly, rather than just routing tickets.
Interested for the future?
See what's open right now
This role isn't posted at the moment, but our current openings are listed live on our careers page, and we're always glad to hear from people who want to grow with us.